It's easy to view and change your Cricket account info on your device or online. See below for options on how to manage your account:
Payments
Visit view your account to see the amount due and due date, set up or change your Auto Pay preferences, or pay via credit or debit. (To use a Cricket Refill, or Service Payment card, you’ll need to visit Quick Pay).
Auto Pay
Never miss a payment when you sign up for Auto Pay at Cricket. Just set up Auto Pay online or the myCricket App, and we'll automatically charge your credit or debit card for your monthly or multi-month plan service total, plus any features you added. Learn more about how to set up Auto Pay here.
Upgrade Plan
Need more data or services? Easily upgrade your wireless plan online and take advantage of more wireless services such as access blockbuster movies with Max included on the $60/mo. unlimited plan.
Plans & Services
Log in to the myCricket App to find out exactly what’s included in your plan. Here, you can add or remove features as necessary.Reset or change password
Most of us visit numerous websites and use multiple apps each day. It's no wonder we can't keep our usernames and passwords straight! Just click here to easily reset or change your password.Unlock Your Device
For assistance unlocking your device, visit Unlock Your Phone. Select request unlock to choose which device you would like to unlock.Usage
Cricket plans include unlimited calls and texts, so we only track high-speed data usage and international add-on calling. Curious how much high-speed data you’ve used this month? Just visit Usage and select the phone number for any device on your account to see current data usage for this device.Billing History
Visit view your billing and payment history to review activity over the past 12 months so that you always have a record of your recent transactions.Just select a date range to see what you paid and when as well as itemized charges for ease of refence. For new customers, note that recent purchases, payments and scheduled plan and feature changes will appear in your next billing cycle.
Emails and Texts
Stay in the know by subscribing to Cricket emails and texts to receive special offers and more. Managing the texts and emails you receive is easy. Just visit Manage Texts or Manage Emails to opt in or out of emails and texts from Cricket or other third-party vendors. You will be able to manage this function or add emails for all lines on your account.Update My Billing Address
Making a move? Never miss a payment by keeping your billing address up to date here. Just sign in to your account to see your current billing address. To make updates, click edit address to enter your new street address, city, state and zip code.How do I Change My Account Info?
There are several ways you can change your Cricket account info:- Sign In online and select the information you would like to view or update.
- Open your myCricket App, sign in to access Account Settings and tap the gear icon at the top right corner to access the information you would like to update.
- Contact Cricket Support
- Visit a Cricket Store
Leave a shared wireless account
The FCC (Federal Communications Commission) established rules implementing the Safe Connections Act (SCA), a federal law that provides protections to Survivors of Domestic Violence (or SDV) or other related crimes and abuse and those in their care.
Survivors can learn more about how to separate their line(s) by visiting our Safe Connections page.
